Privacy Policy

1. Introduction

Kinbridge ("we", "our", "us") is committed to protecting the personal information of everyone who engages with our services. This policy explains what data we collect, why we collect it, how it is used, and what rights you have in relation to it. It applies to individuals and organisations that contact us, purchase our services, or visit our website at https://kinbridgex.world.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect only the information necessary to deliver our services and respond to enquiries. This includes:

• Name and contact details (email address, phone number) provided via our enquiry form or direct communication
• Address or location details, when relevant to arranging a document sorting visit
• Organisation name and role, for workplace programme enquiries
• Website usage data collected via cookies, including pages visited and session duration (only with your consent)

We do not collect sensitive personal data such as financial details, identification documents, or health information.

3. How We Use Your Data

Your personal information is used for the following purposes:

• Responding to enquiries and providing the service you have requested
• Arranging and confirming appointments or deliveries
• Issuing invoices or receipts for services
• Improving the quality and clarity of our materials based on anonymised feedback
• Communicating relevant updates about our services (only where you have consented)

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: when processing is necessary to deliver a service you have requested or agreed to
• Legitimate interests: for responding to general enquiries and maintaining records of service delivery
• Consent: for optional analytics cookies and marketing communications, which you may withdraw at any time

This policy applies in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA), which governs the collection, use, and disclosure of personal data in Thailand.

5. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data where no service was booked: deleted after 12 months
• Service records: retained for 3 years following the service date for reference and quality purposes
• Invoice and payment records: retained for 7 years in line with standard accounting requirements

6. Data Sharing

We do not sell, rent, or share personal data with third parties for commercial purposes. We may share data only in the following limited circumstances:

• With service providers who process data on our behalf (for example, email delivery or website hosting), under written data processing agreements
• Where required by Thai law or a competent authority

7. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted storage, restricted access controls, and regular review of our data handling practices. In the event of a data breach that is likely to affect your rights, we will notify you as required under applicable law.

8. Cookies

Our website uses cookies to understand how it is being used and to improve the experience for visitors. Essential cookies are necessary for the site to function and cannot be disabled. Optional analytics and preference cookies are used only with your consent. For full details, please see our Cookie Policy.

9. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data, subject to legal retention requirements
• Object to certain processing activities
• Withdraw consent for optional processing at any time
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page. Continued use of our services after a change constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries, please contact:
Kinbridge
41 Phaya Thai Road, Thung Phaya Thai, Ratchathewi, Bangkok 10400, Thailand
Email: [email protected]
Phone: +66 2 256 8473